All items are dispatched from our New Zealand Based Warehouse In Eco-Friendly
CourierPost Discreet Nationwide Delivery:
> We Ship to Urban & Rural Delivery Physical Addresses.
> Business Addresses.
> PO Box.
> NZ POST Parcel Collect Shops.
Orders are usually processed within: (24) - (48) hours, excluding Sunday & Public Holidays.
Orders are processed in the order they are received.
New Zealand Shipping Rates:
$10.00 Nationwide Courier Delivery > Urban
Australia Shipping Rates:
$19.00 Small International Freight > Tracked
Please Allow: (5) - (10) working days for Courier Pickup And Nationwide Delivery, And (6)
- (14) working days for Australia Nationwide Delivery During COVID-19, As Couriers Are
Following Strict Pandemic Delivery Control And Processes. Orders will not be sent unless
the correct shipping amount has been paid. When orders are dispatched by courier, we
have no control over the courier delivery process. Due To Health & Safety Regulations,
we do not offer a pickup service from our warehouse.
We prefer Signature Required Deliveries to protect both you and us, however if a
Non-Signature item is left and goes missing after it is delivered, then this is the buyers
responsibility. You may grant the courier "authority to leave" (ATL) your goods at the delivery
address even if unattended. However, please note that neither Intimately Yours Limited
nor the courier delivery company will be liable for loss or theft of the goods and the goods
will be left at your risk.
> If you still require Non-Signature Delivery, please include this in your delivery instructions.
Delivery Instructions have a: (30) Character Limit.
Orders are dispatched in environmentally friendly courier bags / cartons.
Discretion Assured! Internal packaging is also used to protect the contents, and making it
impossible to guess what is inside the package. When your order is dispatched and on it's
way, we will send you tracking/shipping information via email and SMS TXT. This requires
a first scan by the courier driver. Please check your spam folder if email not received.
CourierPost: 0800 268 743, 7am - 6pm, Monday to Friday.
To avoid shipping delays, please provide your correct delivery address format including
PostCode. Please check here (Address & Postcode Finder):
CourierPost offer compensation cover for loss or damage while in courier possession
/ transit of up to $2,000 (incl GST), for each package sent pertaining to Carriage of Goods Act
1979. Upon Courier Arrival. If your parcel has suspected or Actual Damage please refuse
delivery. Once we receive the damaged parcel back, we will send a new one. Please notify
us if you refused delivery, so we can anticipate the return. If you accept delivery of the above,
the courier company may not offer compensation and any warranties are void. If you do not
receive your order within: (5) working days after you have received tracking information,
please let us know. If a product goes out of stock due to high demand, we will offer
alternative product selection or a full refund.
What will your plain packaging parcel look like?